Thrive Support

Whether you want someone to help set up your account, show you everything Thrive is capable of, or just answer a question every now and then, we’ve got you.

We're Here To Help

Our support doesn’t stop after your free trial. No matter what plan you’re on or how long you’ve been a customer, you’ll still have access to great service.

Help Center

Our robust Thrive help center is full of tutorial videos and step-by-step guides to get your business set-up in no time.

Thrive University

Access guided training videos with our product specialists to discover all the ways Thrive can optimize your business.

Live Chat

For the quickest response, chat with one of our in-house, U.S. Customer Care Representatives by clicking the chat bubble in the bottom right-hand corner of your screen. Available 9 AM – 8 PM EST.

For those on the Starter plan, chats will be answered within 1 business day.

Text Support

Have a quick question? Text us at 858-271-4000 between 9 AM and 8 PM EST and one of our Customer Care Reps will get back to you.

For those on the Starter plan, texts will be answered within 1 business day.

Email Support

Email us at and a Customer Care Rep will respond as soon as possible. The more details (even screenshots and examples) you can include, the better.

For those on the Starter and Clover Stock Counts plan, emails will be answered within 1 business day.


Leave a voicemail at 858-271-4000. Let us know your name, the company you are with and what you need help with and a Customer Care Rep will call back within 24 hours. 

Phone support is not available on the Starter or Clover Stock Counts plan.

What Thrive Customers Are Saying About Our Support Team

This is such a great software and the people running it know exactly how to help and they're fast about it! The tutorials can help you out quite a bit too!
American Heritage Beef
We love working with Thrive! Their customer service is unparalleled and they have gone out of their way to make their system work better for our business.
Kuppa Joy Coffee
Danielle not only created a report I needed but then sent me a video with her VoiceOver showing me exactly how to create and manipulate the report to meet my needs.
Specialty Marine
Rio was extremely prompt with answering my questions today, as is the rest of the Thrive team. I always get the help I need and love their integration.
Rivers & Glen Trading Co.
From time to time I need help and the chat team is always there to help. The Thrive system is easy to use and I have been with Thrive since we opened 5 years ago.
Previous slide
Next slide
Try Thrive Free

Add Thrive to your business and maximize your potential. With powerful and easy-to-use products, it’s time to take control of your business and see what you can do with Thrive.

All Features Available During Your 30-Day Free Trial
You're growing and need more tools like PO's, barcode scanning and more
Starting at $79/mo
Starting at $199/mo
Starting at $399/mo
Starting at $799/mo
Locations / Integrations
Products / Items / SKUs
Transactions Per Month
Order History
3 Years
Reporting History
3 Years
Global Currency Support
Dashboard Reporting App
Barcode Scanner App
Alexa Voice Command
Catalog / Menu Management
SKU Creation
Lot COGS Management
Custom Reporting Engine
Product Profitability Reports
Theft / Discount Reports
Inventory Change Reports
Dead Inventory Reports
Inventory Valuation Reports
Low Inventory Reports
Low Stock Alerts
Price Tag / Label Printing
Stocktakes and Approvals
Pricing Calculator
Modifiers Configuration
Modifiers Inventory Tracking
Expiration Dates
Vendor Management
Vendor Performance Reports
Warehouse Feature
Internal Transfers
PAR Levels
Automatic Purchase Orders
Kits & Bundles Management
Recipe / Ingredients Tracking
Spreadsheet Upload Tools
User Access Permissions
Barcode Scan Stocktakes
Barcode Scan Invoices
Barcode Scan Purchase Orders
Barcode Scan Transfers
Intelligent Stock Forecasting
Automatic Stock Transfers
Beta Feature Access
Google for Retail Integration
QuickBooks Daily Sync
Optional +$30

*Inordinate data request or API volume may be throttled or blocked at the sole discretion of Shopventory.