Thrive Support
Whether you want someone to help set up your account, show you everything Thrive is capable of, or just answer a question every now and then, we’ve got you.
We're Here To Help
Our support doesn’t stop after your free trial. No matter what plan you’re on or how long you’ve been a customer, you’ll still have access to great service.
Live Chat
For the quickest response, chat with one of our in-house, U.S. Customer Care Representatives by clicking the chat bubble in the bottom right-hand corner of your screen. Available 9 AM – 8 PM EST.
For those on the Starter plan, chats will be answered within 1 business day.
For those on the Starter plan, chats will be answered within 1 business day.
Text Support
Have a quick question? Text us at 858-271-4000 between 9 AM and 8 PM EST and one of our Customer Care Reps will get back to you.
For those on the Starter plan, texts will be answered within 1 business day.
For those on the Starter plan, texts will be answered within 1 business day.
Email Support
Email us at help@thrivemetrics.com and a Customer Care Rep will respond as soon as possible. The more details (even screenshots and examples) you can include, the better.
For those on the Starter and Clover Stock Counts plan, emails will be answered within 1 business day.
For those on the Starter and Clover Stock Counts plan, emails will be answered within 1 business day.
Callbacks
Leave a voicemail at 858-271-4000. Let us know your name, the company you are with and what you need help with and a Customer Care Rep will call back within 24 hours.Â
Phone support is not available on the Starter or Clover Stock Counts plan.
Phone support is not available on the Starter or Clover Stock Counts plan.
What Thrive Customers Are Saying About Our Support Team
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